We offer a secure and private free delivery service. We respect your privacy and you will not feel embarrassed when receiving the goods. We ensure that the packaging is simple and plain without any logos or brand logos. All packaging and shipper information are 100% independent.

We will process your order promptly every day and ship it within 2 working days.

All orders are shipped through reliable international delivery services and provide the shortest delivery time according to the country.Please see the Shipping Policy for details

Here are the most common countries and estimated shipping times:

• Germany — 10-18 days;
• France — 12-20 days;
• Netherlands — 10-18 days;
• Italy — 12-20 days;
• Spain — 12-20 days;

Shipping to other countries takes no more than 25 working days.

All orders receive free shipping.

To ensure that all customers receive brand new products directly from the manufacturer, and due to the privacy of the products we sell, we do not accept unsolicited returns on products that have already been shipped.

But please rest assured that we will do our best to ensure that the size and color of the product description match the actual product. If you find any information is missing or have any sizing questions before purchasing, we encourage you to email us! service@gimmesex.com

Please check the return policy for details.

We ensure that every order is carefully packed and carefully inspected before shipment. However, if you receive a faulty or defective item, please let us know immediately so that we can correct it.

Contact our customer service team at service@gimmesex.com for specific steps.

We will request images and videos to understand the problem, which will help us resolve the issue as quickly as possible.

*Please do not return your purchase without prior communication.

We can not modify the delivery address once the order has been placed and shipped.

Please recheck and confirm your order details at checkout to avoid any issues.

If you discover any errors after placing your order, please contact us at service@gimmesex.com within 12 hours of placing your order. We will do our best to resolve it for you.

Generally, toys that are not harmful to the body can be scrubbed with ordinary soap and water and will not cause hygiene problems. Wash thoroughly with soap under running water for about 30 seconds (the same time as washing your hands). Toys with extra textures may need a slightly longer cleaning time.

* A few exceptions are some toys that are not waterproof, such as some wand vibrators, which can wipe the head of the wand with a damp cloth, but do not soak in water for a long time.

We care about every customer's experience and feelings. You are welcome to give us suggestions by filling out product reviews or sending customer service emails so that we can optimize our products and provide customers with more perfect products.

If your suggestions are adopted when we optimize our products, you will have the opportunity to receive a surprise gift or surprise discount from us for free.